01
During beta
- Innet may offer free, limited beta access.
- No payment is required for free beta access.
- Because no payment is collected for free beta access, refunds do not apply.
02
After paid plans launch
If paid plans launch, users may request a refund review within seven days of an eligible first charge unless a different window is shown at checkout. Refunds are reviewed individually and are not guaranteed.
- Abuse, policy violations, heavy use, or consumed run credits may be excluded.
- Usage-based charges may be non-refundable once consumed.
- Innet may offer service credits instead of a cash refund where appropriate.
03
Requesting a review
Send the account email, charge date, and reason for the request to [email protected]. Do not send payment credentials by email.